HOW TO RETURN YOUR ORDER
If you are not satisfied with the products you ordered, you may return it for a refund within 14 calendar days from the date of receipt of the package, without reason and without penalty.
The products can be returned only if they are in perfect condition, undamaged, haven’t been worn or washed and the tag must be attached.
The products must be returned after you fill the Return form and you select your return reason and also the products that you want to return. Your return will be approved within one business day and you will receive an e-mail confirmation.
We reserve the right not to accept return packages without a confirmed return form.
After the confirmation, you can send the items via any courier and you will be responsible for the shipping costs. The refund will be processed upon receipt of your return package and your refund will be issued to the original payment method used when placing the order (including the order shipping costs). Please allow us 14 days for process your return once it is received by your warehouse.
If you would like to receive a different size or product, place a new order via reflectss.com
The product shall be returned in it’s original, labeled form without being damaged, or altered, without signs of wear at the address we have communicated. When you hand over the package to the courier, the product and the manufacturer's packaging must be properly packed, at least in another box or bag to avoid damaging on the road or showing signs of damage due to improper packaging.
Return expenses will be supported by the customer and the return can be transported with any courier.
Any return that fails to comply with our terms and conditions will be refused. The customer is responsible for damage to the product as a result of the exchange or return of products to Reflectss.
If you want to return the ordered products we ask you to send us the products to the following address: Dark Clothing Concept SRL, Principatele Unite Road, no 62, Bucharest, sector 4, Romania, Postal Code 040165, phone +40 746 597 925.
If you experience any problems during the return process, please feel free to contact us.